Privacy policy

This policy explains how Southerly Plumbing ("we") handles personal information sent through this website.

What we collect

When you send an enquiry, we collect the details you enter: your name, phone number, suburb and a description of the job. We do not use tracking or advertising cookies on this website.

Why we collect it

We use your details only to reply to your enquiry, quote and do the work you ask for. We do not sell or share your details with anyone for marketing.

How it is stored

Enquiries are delivered to us by our form provider (Formspree) and kept in our email. We keep them only as long as we need them for the job and our records.

Access, correction and complaints

You can ask to see, correct or delete the information we hold about you, or raise a privacy concern, by contacting us on 03 5550 0142 or hello@southerly.example. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: 5 October 2026